SilkPing Privacy Policy
Last Updated: 18 MAR 2026
1. Introduction
"SilkPing" ("we", "us", or "our") refers to the SilkPing platform and services operated by its owner.
This Privacy Policy explains how we collect, use, and protect information when you use SilkPing.
2. Information We Collect
Account Information
- Name
- Email address
Client Data (Provided by Users)
- Contact information (e.g., name, phone, email)
- Appointment or visit history
- Intake form responses
- Notes, preferences, and service-related plans
SilkPing does not independently collect personal information about end clients. All client data is provided by users of the platform.
Usage Data
- Interaction with the platform
- Device and browser information
3. How We Use Information
We use information to:
- operate and maintain SilkPing
- provide client management and follow-up features
- generate AI-assisted suggestions
- improve and enhance the platform
- provide customer support
We may use aggregated and de-identified data to improve functionality, analytics, and product performance.
4. AI Processing
Certain features use artificial intelligence to generate suggestions, such as follow-up messages.
Limited information may be processed by AI systems solely to provide these features.
AI-generated outputs are not guaranteed to be accurate and should be reviewed before use.
5. Data Sharing
We do not sell personal information.
We may share data with trusted service providers (such as hosting, infrastructure, or analytics providers) solely for the purpose of operating and improving the platform. These providers are bound by confidentiality and data protection obligations.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information.
However, no system can be guaranteed to be completely secure.
7. Data Retention
We retain data while your account is active.
If you delete your account, your data will be deleted within 30 days, unless retention is required for legal or operational purposes.
8. Your Rights (California Residents)
If you are a California resident, you may have the right to:
- request access to your personal information
- request deletion of your data
To make a request, contact us at:
9. Children’s Privacy
SilkPing is not intended for use by individuals under 18.
Users are responsible for ensuring that any client data they collect complies with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of SilkPing constitutes acceptance of the updated policy.
11. Contact
For questions about this Privacy Policy: